Story Flix TV
Website:www.storyflixtv.live
Managed by: Kesav Global Traders
Last Updated: 23 February 2026

1. INTRODUCTION

Kesav Global Traders (“Company” / “Story Flix TV” / “We” / “Us” / “Our”) is committed to protecting the privacy of users (“You” / “Your” / “User”) who access and use our website and streaming platform currently branded as Story Flix TV, available at www.storyflixtv.live (“Service”).

This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use our Service. This Policy forms part of our Terms of Use.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in business, legal, or regulatory requirements. Any changes will be effective immediately upon posting on the website.

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Policy.

3. SENSITIVE PERSONAL DATA

Story Flix TV will NEVER ask for sensitive personal data such as:

  • Passwords
  • Bank account details
  • Credit/debit card PIN numbers
  • Biometric information
  • Medical records
  • Sexual orientation
  • National identification numbers

Payments made for subscriptions are processed securely through third-party payment gateways. Story Flix TV does not store your full card details.

If you disclose any sensitive personal data voluntarily, it will be at your own risk.

4. INFORMATION WE COLLECT

We may collect the following types of information:

A. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Gender
  • IP Address
  • Device Information
  • Location Data

B. Non-Personal Information

  • Browser type
  • Session information
  • Watch history
  • Usage data
  • Cookies
  • Log data
  • Device identifiers

You represent that all information provided is accurate and lawful.

5. HOW WE COLLECT INFORMATION

We collect information:

  • During account registration
  • During subscription purchase
  • When you browse or stream content
  • When you contact support
  • Through cookies and analytics tools
  • Through promotional campaigns and surveys
  • If you log in via social media (where applicable)

6. PURPOSE OF DATA COLLECTION

Your information may be used for:

  1. Account registration and login verification
  2. Subscription processing and billing
  3. Sending OTP verification
  4. Providing access to streaming content
  5. Personalizing content recommendations
  6. “Continue Watching” features
  7. Customer support and complaint resolution
  8. Sending service updates and renewal reminders
  9. Marketing communications (with opt-out option)
  10. Improving website performance and analytics
  11. Preventing fraud and misuse
  12. Legal and regulatory compliance
  13. Subscription renewal and payment failure notifications
  14. Internal audits and business analysis

We may also use aggregated and anonymized data for analytics and improvement purposes.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Maintain user sessions
  • Analyze traffic
  • Improve user experience
  • Personalize advertisements
  • Track viewing behavior

You can disable cookies in your browser settings, but some features may not function properly.

8. PAYMENT PROCESSING

Subscription payments on Story Flix TV are processed through secure third-party payment gateways.

  • We do not store your card or banking details.
  • Payment processing is governed by the privacy policy of the respective payment gateway.
  • We are not responsible for payment gateway technical failures or fraud occurring outside our system.

For payment-related queries, you may contact:
📧 support@storyflixtv.live

9. DISCLOSURE OF INFORMATION

We do not sell or rent your personal information.

We may share information:

  • With service providers and vendors (hosting, analytics, payment processing, marketing)
  • With legal authorities if required by law
  • During mergers, acquisitions, or restructuring
  • To protect our rights and prevent fraud

All third parties are bound by confidentiality obligations.

10. DATA SECURITY

We implement reasonable security practices under the Information Technology Act, 2000 and applicable Indian laws.

However, transmission over the internet is not 100% secure. By using the Service, you acknowledge inherent internet risks.

We shall not be liable for breaches caused by events beyond our reasonable control (Force Majeure events).

11. DATA STORAGE AND TRANSFER

Your data may be stored electronically on servers located in India or other countries, in compliance with applicable laws.

We may engage third-party service providers for secure data storage.

12. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After the purpose is fulfilled, data is securely deleted.

Aggregated and anonymized data may be retained for analytics.

13. THIRD-PARTY LINKS

Our Service may contain links to third-party websites or applications. We are not responsible for their privacy practices.

We encourage you to review their privacy policies before sharing information.

14. ACCESS, CORRECTION & DELETION

You may request:

  • Access to your stored information
  • Correction of incorrect data
  • Deletion of your account

To make a request, email:

📧 support@storyflixtv.live

Note: Deleting certain information may result in cancellation of your account.

15. WITHDRAWAL OF CONSENT

If you wish to withdraw consent or stop using our Service, you may email us requesting data removal. This may result in termination of your access to the platform.

16. COMMUNICATION PREFERENCES

You may opt-out of:

  • Marketing emails (unsubscribe link)
  • SMS notifications
  • Push notifications
  • WhatsApp updates (reply STOP)

However, service-related messages (payment confirmations, renewal reminders) cannot be unsubscribed.

17. GRIEVANCE OFFICER

For complaints or grievances, contact:

Grievance Officer
Story Flix TV
Managed by Kesav Global Traders
Email: support@storyflixtv.live
Website: www.storyflixtv.live

We will acknowledge complaints within 48 hours and resolve them within 15 days, as per applicable Indian laws.

18. GOVERNING LAW

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in India.